Enlightened Dispensary - Abingdon, Maryland

I’ve always had great experiences with the whole team at Enlightened—everyone from the front door to the back is solid—but Brittney really made my day today. Picking up the Papaya resin was a breeze, but her genuine, effortless warmth is what stayed with me. It’s one thing to be professional, but Brittney has a way of making you feel like a regular from the second you walk in. She’s a total standout in an already stellar shop.

LOVE this dispensary. So personable and knowledgeable!! I just jump in the drive through cause of my medical card and bringing cash and I’m out of there in no time. Always soo sweet!!! The BEST deals too. Can’t beat it 🫶🏼

Their customer service is always great it’s a fun safe family friendly environment. They even have goodies for the kids. Good deals run 24/7 with a nice rewards program. Holiday & birthday freebies. They are sometimes busy and the line looks long but don’t let that turn you away it’s worth the wait & they move fast. Today their customer service blew me away I had an issue where I guess my shatter went bad & they just swapped it out for something else super quick and easy. I really appreciate it.

Much earlier this year, the manager at the time had a meltdown on me when I pointed out the total online for my purchase was radically different than the web order… I wasn’t even trying to hold her/the store too the lower dollar amount, but she freaked out, yelled at me at which point I started laughing (so I wouldn’t yell back) and was told to leave the store. I’d been a customer here for months, and never had a problem. I was told I was permanently banned… I never raised my voice, used profanity, or did anything but point out a system issue. I haven’t tried to come back since so I don’t know if I’m “banned” but the whole experience was ridiculous and embarrassing. Power trips are an ugly way to deal with paying customers professionally bringing attention to advertised pricing concerns, especially when it was in good conscience, and not looking to even “get a deal”. I have the money and was making my purchase at the requested price. This was ridiculous. I waited to write this review. Hopefully, there’s been a change in management where they’ve been further educated to appropriate customer interaction. I’ll never return to the store as long as she’s employed there I know that’s nothing to anyone, but I wonder how many other people have had the same experience with this power tripping egomaniac that just never returned. I’m sure she’s a pleasure to work under as well

The staff inside are polite and professional, and I’ve consistently had good interactions with the actual budtenders. My earlier visits were impacted by the strict intake and security process, which felt uncomfortable and a bit overwhelming, especially for medical patients who may already be dealing with anxiety. Capacity management was also an issue, with long waits outside even in colder weather. Update: I returned today at around the same time, and the team did a noticeably better job handling the crowd. There were a lot of people outside, but the staff moved things along much more efficiently and made the experience more comfortable overall. I appreciated that improvement. Once inside, the process was smooth, and the deal I received this time was better than before. The store was busier than usual, but they still handled everything very well. My only small note is that my budtender felt a bit robotic in their delivery — adding a bit more warmth or personalization would make the interaction feel even better. Overall, I’m glad to see the positive changes, and I appreciate the staff for the improved experience during this visit.