K A Curry
January 21, 2026
This review needed to be updated after thinking for a few days. I am giving 5 stars to Jacoby and the manager who stepped in and handled the situation with care, professionalism, and clarity. Jacoby provided a top-tier experience—grounded, respectful, and attentive—and the manager listened fully and responded appropriately once the issue was brought forward. Their actions mattered. The store itself receives 4 stars, because the situation that occurred should never have happened in the first place. We were racially profiled and treated with hostility by another cashier who was not even serving us. The interaction was unnecessary, aggressive, and deeply disrespectful. What is most concerning is not just the harm caused to us as customers, but the behavior itself. The level of rage and entitlement displayed suggests a work environment that may be unsafe or hostile for other employees as well—particularly Black employees or those perceived as “out of place.” No one should have to work alongside behavior that escalates so quickly and without cause. While the response from management helped repair the experience, the store would benefit from deeper accountability and training to ensure racial profiling and aggressive conduct are not tolerated. Customer care should not rely on damage control—it should be the standard from the start.
