PUFF Cannabis - Sturgis Dispensary

I've been coming to Puff in Sturgis regularly for the past few years because of their fantastic staff and great rewards program. My experiences have been consistently five stars. I always come in on weekends and work with Sam, who does a great job and is knowledgeable about all the products offered. Unfortunately, my experience this past weekend was a real stinker. I attended my first 420 frenzy event this past Saturday, excited to spend the rewards I had saved up throughout the year after hitting Platinum Tier on my last visit. When I got there an hour after opening, there was a line around the building. I prepared myself for a long wait. Everyone was stocking up for Christmas. Other people I talked to were there to spend their rewards, too, before they reset at the beginning of the year. As I was making my way through the line, I overheard that I wouldn't be able to use my rewards with the 50% off. That didn't bother me because one of the brands I like was not part of the sale, and I thought I'd still be able to use my rewards. When it was finally my turn, I explained to my bud tender (not Sam) that I was there to spend my rewards before they reset. She explained to me that management had rolled out changes to how customers could redeem rewards just a few days prior. I would have had to spend $900 on a single transaction (before rewards) to redeem my $300 Platinum Tier reward (plus I had other rewards available too). If you are familiar with the limits on a single transaction, it's impossible to get $900 on one. When all was said and done, I spent almost 3 hours at the store and was only able to use a $25 reward, plus the cash I brought, to leave with less than a third of what I walked in to get. I am very disappointed in management for not communicating these changes. I am on Puff's email list, and all that it says is to expect improvements to their rewards program starting 1/1/26. Although I like the selection Puff offers and enjoy working with Sam, this experience has me seriously considering taking my future business elsewhere. It left a bad taste in my mouth.

I love this place, their selections, their rewards. Just this year alone, Everytime the Detroit Lions win, I get $10 credit to use. For my Birthday they gave me a $25 credit like wow. But they have good prices, every 20th of the month is a half price day. Just check it out and you won't be disappointed!!

My last review for Puffs Surgis was not a glowing review. I did go back bc I was already in Michigan and I had spoken with a manager who asked me to come back and make things right. And they absolutely did. Thank you Bryce ur making things correct. And to my budtender Jeffrey who took the time to listen to me and getting me together. First let me say I ABSOLUTELY love me some Puffs Dispensary!!! But today I was so disappointed 😞 Per the advertisement that made me want come here if I spent $200.00+ and I was 5th in line and I would get a gift bag value of $250.00. Tell me does this look like a value of 250.00. Not.bloody.likely. I was also charged for my 1st time free preroll/edible. The receipt says 50% off. I am truly frustrated and disappointed at the Sturgis Puffs Dispensary. I'm absolutely positively not going there EVER again.

Ariana was so sweet and kind an she knew her products..she hooked me up with some great deals that they had going on.. I would recommend asking for her. It was my first time there and it was a great experience… I messed up not getting her digits.. Definitely recommend Puff

Me and my fiance went here for the first time and the place was great, had plenty of parking. We quickly got checked in and went straight back (they have a restroom i used also) and Marianna was our budtender. She was super amazing. I explained how we were a little picky about flower, which is our main order, and would like to start by checking that our first as it would be the deal breaker if we shop here. We spend $1k + so we like to make sure we get exactly what were looking for lol. She showed us everything we had to ask to look at. Which was alot 😅. Helped us get the best discount available (30% off first time customer) saved us ALOT of money. Grabbed everything else we needed and answered the 1000 plus questions we unloaded on her, and was extremely friendly and easy to get along with, like she actually enjoys her job and is good at it. Definitely a VERY big contender for making this home base. Would recommend every time.