Ohm Theory - Recreational Cannabis/Marijuana Dispensary (Elmwood Park, NJ)

I genuinely thought this was a solid place. I go here all the time. I made an order for a specific item long before I get there. I get there and theres a customer at the counter buying the same exact thing. I think nothing of it because I made an order earlier. So it shouldn't be an issue. Well turns out they sold the last one to that guy who did not make an order. He was at the counter asking questions and just shopping regularly. Forcing me to go without what I ordered properly. That shouldn't happen. Whats the point in making an order if you dont care to uphold them and sell product that was ordered to whoever shows up asking? Ive been a loyal repetitive customer. They didnt offer to make it right. Just "hey sorry we sold your stuff to someone else. Do you want to buy something else?" And just like that ill never go back. Edit: if you read the reviews you'll notice all of the bad reviews are legitimate reviews and are made by people with muiltiple reviews on other places. Every single good review is made by someone with zero history. That tells me that all of the good reviews were made by customers being asked to make a good review for something free in the store. Many dispensarys do this. If you find yourself reading these reviews please take a moment to understand that this place only has good reviews because they were incentivised for it.

Jayde consistently provides excellent customer service and makes customers feel comfortable and informed. She’s knowledgeable about products, patient with questions, and works well with both customers and coworkers in a busy dispensary setting. Needs more recognition.

You can have the best prices & product but the customer experience is what matters the most. Bino is the reason I come back! I’m always welcomed with her joyful smile & voice. The budtenders keep this place running! Hope they know they are appreciated!!❤️🍃

Bino really helped me out picking out the perfect strains and product for my fun for the weekend.🫡As well as she was Very friendly very patient and knowledgeable in any questions I had.

I had an awesome experience with my budtender, Essence, today — super knowledgeable, friendly, and patient. She took the time to understand what I was looking for and recommended the perfect strain and product for my needs. You can tell she really knows her stuff and genuinely cares about helping customers have a good experience. The energy was positive, the service was fast, and I left feeling confident about my purchase. Definitely my go-to spot from now on!