Shangri-La Cannabis Adult Use Retailer

SHANGRI-LA RETURN POLICY IS HORRIBLE, THEY DO NOT STAND BEHIND THEIR OWN BRAND, ASTEROID. I bought an Asteroid brand cartridge, brought it home to find that it was leaking in the packaging. Ok, it happens. Drive back over within the hour and I’m told the “vault” guy isn’t there and they can’t process a return or exchange without them. Ok, fine. I go back a day when I’m told he will be there and start the process, I’m told by the employee I can either get the same product or store credit in the form of points. No option for cash refund. Ok, fine. I don’t want the same faulty product, which seems to be a batch issue because everyone knew exactly what product I was trying to return. So I choose store credit to get a different cartridge. General Manager comes out saying new policy is they can only do an exchange for the same product. No store credit. RIDICULOUS. When asked where I can read the return policy, he had no answer. He then for some reason tested the LEAKY, STICKY cartridge on his testing device saying that if it registered when tested then just clean it off and I’m stuck with the obviously leaking cart. RIDICULOUS. After a back and forth the exchange is finally processed and the GM walks me outside to test the cart before leaving. IT’S LEAKING JUST LIKE THE FIRST ONE. He then AGAIN puts a STICKY, LEAKING cartridge on his device and it doesn’t register. ONLY THEN does he say he will process the return as store credit and I can get a different cartridge. After two trips to the store and 45 minutes wasted waiting for the employees to process the return, they finally got right what should have been a quick and easy exchange. Until this horrible policy is changed I will AVOID shopping here in the future and will advise anyone else to do the same.

I was in such a mood before going in, I’m not always ready for small talk as well but shout out to Isaiah!! for completely switching up my vibe, I love the effortless positivity it flows naturally because it’s genuine. When you encounter that you’ll always walk away smiling, feeling better/different than you started. I’ve been to dispensaries all over the US and I’ve never seen one have deals like this on the products I get so I will definitely be making the drive to come back.

I went into the location today to purchase a vape. I asked for a vape pen, but I was sold a cartridge for $60. When I got home, I called and said, “Hey, you guys sold me a cartridge when I wanted a pen.” I was told that I could come back to the store and return the cartridge because they had given me the wrong product. When I went back to the store, I was told by a manager named Kyrie that they weren’t going to return it, even though I bought it 30 minutes earlier, because “there’s nothing wrong with it.” He also said that I should have said I wanted a disposable. I told him I asked for a pen, so how did that turn into a cartridge? He said it was my responsibility to specify that I wanted a disposable. I’m giving you guys three days to refund my money, including the gas I spent driving back, or you can type my name into the Stamford Superior Court database and see how many companies I sue for situations like this. A $60 issue can easily turn into a $10k+ problem.

Shout out to my boy Isiah L. 🫡🫡 Amazing customer service. Polite, extremely knowledgeable and got me an amazing deal. Plus his recommendation was some 🔥. U have an amazing future in the industry. And whatever they paying u. U deserve a raise. Definitely the reason I’ll be back. Yall ask for Isiah L. U won’t be disappointed

The gentleman at the front desk who is the 1st person you come in contact with can be extreamly rude and condescending. Once inside the people assisting with the purchase are exceptionally nice, helpful, and engaging. I would like to say the man who “welcomes” you in was having an “off” day, however, this wasn’t the first time experiencing his mood. Kinda ruins the otherwise pleasant experience, as you have to exit the same way you entered!