Trulieve Bartow Dispensary

Staff is very friendly, and knowledgeable. I have been to several different cannabis dispensaries. This one is by far the best. I gotta give a shout out to drew. He is very helpful and friendly

This is my favorite location. Drew and the other guys are very helpful and the store runs very smoothly. I would have left this review even if I didn't need a stamp. Kudos.

I usually go to Winter Haven location next to my house but I was in Bartow and said let me make a stop. I was greeted by Drew who checked me in and ask how he could help. I asked about specials and he told me all the days items. As he was cashing me out he asked if I knew of this rewards card. I did not. He explained if I do all the items on the card (6 things) then you get $50 off of a $100 order. I now because of this review have completed 3 of the 6. So tomorrow I’ll complete the other 3 because who doesn’t love 1/2 price green. 🤣 Thanks Drew!!

The manager at the bartow location with the Mohawk is the absolute worst. He has ZERO customer service skills and is extremely rude. I will never shop in this store again I almost wanted to stop shopping at trulieve all together until visiting the Lakeland location. The employees are amazing, friendly and helpful at the Lakeland location. The bartow location needs a major overhaul not only is the manager completely disrespectful to his customers, they are also very slow in moving customers along.

The speed and general acknowledgment definitely is an area of opportunity. Manager gave me 3 pieces of miss information and did a return wrong based off some bogus policy that he made up I guess. I’ve visited this trulieve 5 times and it was only good the 1st time and the 5th time. I forget the nice woman’s name but she was kind, fast, efficient. The manager is not mean or rude but kinda of a wanna be smart guy tone and you can tell he definitely has the emotional intelligence of a 10 year old because apparently he returned something at 50% because of use and he did it wrong. I went to another trulieve and asked them why he did that and essentially he did it because he didn’t want to follow policy. I don’t believe a manager doesn’t know everything is an even exchange. The other times when he isn’t be weird he’s just hovering. I’ve never had a bad experience with him in the sense of a fight but he has petty hostile energy and gets visibly annoyed by questions. Idk if he’s the proper guy to be a manager maybe just a staff worker or an assistant manager maybe if that if he’s good at managing the side of the business that doesn’t require to be customer facing. He has a beard and always wears a a black shirt and hat because I’ve never seen him in anything else. Just look at your receipts and if you do a promotion and personally if you need to do exchanges I’d stay away and go to any other one.