Surterra Wellness - Medical Marijuana Dispensary | Crestview

John is a very well informed person of cannabis. So are all the employees of Surterra. All very polite and they always fill my order. Quick and with a smile.

Edited to add: The store manager called me to apologize for the way this happened. He was very genuine and kind. I tried a delivery again. Brian was my delivery guy and he was very nice as well. I have been in the shop a couple of times and it is hit or miss. You get someone kind of helpful or they are all too cool to deal with you. So I don’t go in there anymore. I thought I would get a delivery and see how that goes. I put my order in this morning and today was my delivery option so I took it. Most places have your delivery person call you to touch base. I didn’t get that. Then I got called into work. I called the customer service to see if I could do anything. I thought maybe if they reach out before they come by then I could run home for my lunch break and be home for my order. The girl on the phone ( who should not be in customer service at all) just wanted to cancel my order and said there was nothing that could be done. I can understand that it is my fault, but be a decent human being about it. I had to be home from 1 to 4. Well of course, I cannot take a 3 hr lunch break. I could go on and on about my bad experiences with this place, but instead I will just say that the other dispensaries are great and I won’t bother with this one again.

I can't say enough good things about Surterra. The balm, called "The Fix" is like nothing I have ever used before with my sciatica. Excellent product!

Logan has helped me multiple times and is phenomenal! Eric helped me a few days ago and was super detailed and got me what I needed for my epilepsy. All of the staff working that day made sure I got the strains I needed to stay seizure free. Thanks to all of them! Carmen, Megan, Eric and Logan! Y’all are the true MVPs!

Great prices here. They got 15 dollar chocolate bars with 100 MG of thc for the whole chocolate bar. They continuously have discounts on many products. Their purple punch vape pods and the chocolate bars are my favorite products offered. The RM86 weed is a great product, it had 27.10 precent thc and 35 precent is highest precentage able to be achieved as far as I know. So that's pretty good of an offer and woth them constantly having discounts the offer just gets better it seems. The float flower comes in a sealed frosted glass jar for freshness. I do like the freshness seal. Update: This store seems to have lost its vigor though. Some employees seem genuine in their attitude or their happiness. Yet, some try too hard to put on that overly joyous act to the point it's awkward. The happy mask is even more so shattered when your involuntary body language does not match the way you try and portray yourself. It's sickening and frustrating to people who have social anxieties and are good body language readers. If you can't completely be happy for real don't do the act cause it makes you look like a fool. If you are only feeling blah then act blah. Or if you dont care then dont act like you do. Don't act happy go lucky all the time if you are not. Considering changing to another store now after a few recent experiences.