Surterra Wellness - Medical Marijuana Dispensary | Tallahassee

Very poor customer service by all team members other than the black lady who is always nice. This store sells more defective, non working product than any dispensary in Tallahassee. I brought back a broken cartridge, the gal working told me I had to come back with my receipt, bring the cartridge back with a receipt only for them to tell me now I must have the original packaging to the product, which mind you is their exclusive brand. This is a lucrative way to do bad business. Making it this hard to return something that is defective, on top of the employees being so rude about it is completely unacceptable. Go to trulieve. Where they take your returns like normal businesses, their staff is kinder, and their Products are better. STAY AWAY FROM THIS STORE. They will take your money, GIVE YOU BROKEN PRODUCT AND REFUSE TO CREDIT YOU OR ALLOW YOU TO EXCHANGE. BY THE WAY, they claim the DOH has this rule in place, mind you no other dispensary in Tallahassee operates this way. Terrible business. Terrible service. Horrific product.

I have been coming here for 2 years. The service is amazing the products are certainly poor. This is a full size number. These are not full size servings. They are selling roaches. I feel like I have to walk away from these products and I’ve been buying them for years.

I actually swapped out from MUV to here because they have a larger variety and thier pot is pretty good. MUV is closer to me but I still make the trek cross town. Why a 3 then? Their customer service is terrible. With the exception of being waited on by Mark the very first time i went in, every single time I go in it appears the folks up front hate life or me one of the two! Not just 1 person either and everytime. Ive even attempted to lighten the mood which sometimes works but I'm your customer trying to lighten your mood and I shouldnt have to. I understand everyone has bad days but this isn't that. This is simply poor customer service by folks just going through thier daily grind and it shows they dont really want to be there or care. A smile or even hello goes a long way. Just saying.

One of the best experiences I’ve had at dispensary. Matt was awesome at explaining products all while multitasking and helping Emi. Both were great help and I can’t forget to mention Ebony ( forgive me if I got it wrong) will definitely go back when in the area again.

I love coming here. The staff is always so helpful and friendly. Today was no exception! I received great service from Z and Emi, and no trip to Surterra would be complete without Matt cracking me up. Thanks Surterra! Appreciate you all lots. 💚