Trulieve West Palm Beach Okeechobee Dispensary

Jason and Christine has been an amazing help they truly know their stuff they have made me feel so comfortable like a second home

I’ve tried to give this dispensary the benefit of the doubt, but my experience today was unacceptable. There is a young female employee there who is consistently rude every time I go in. I’ve noticed the attitude on multiple visits, but today crossed the line. I arrived before their posted closing time, yet as I opened the door, she was standing there telling me they were “about to close.” She positioned herself in front of the entrance and stood there looking at her phone, as if she was asking someone whether I could come in. After about a minute of making me wait at the door, she said, “I have to lock the door.” This is a horrible way to treat patients, especially when we make the effort to arrive prior to closing. This is a business that provides medication to individuals who rely on it. To deny someone access to their medication because staff want to leave early is unacceptable. Patients deserve professionalism, courtesy, and access during the hours that are posted. I sincerely hope management addresses both the repeated rude behavior and the way this situation was handled.

There are many guides in the cannabis world, but they truly broke the mold with Christine. I was having the toughest time figuring out what my options are and how to best over come being left handed in a right hand dominated world this industry truly is. Not only did she introduce me to the very many ambidextrous options that I never knew existed, she opened my eyes to how smart, knowledgeable, and kind a legal drug dealer can actually be.

We drive farther than we need to come to this dispensary because all of the employees here are very kind and treat you like family. Henry and Karen have outstanding customer service skills and are very kind and welcoming. This dispensary honestly has the best customer service and the store is very clean compared to other dispensaries. 10/10!

Thank you Christine for being so helpful! I felt like a lost puppy walking into a dispensary for my first time but you walked me through the process and answered all of my questions. Will definitely be back at this store! Thank you so much!