Surterra Wellness - Medical Marijuana Dispensary | Winter Haven

Jess was FABULOUS!!! She helped me find new things and took her time with me and made me feel so special and loved!!! Love this place and the specials they run!! The team is FABULOUS!!!

Love coming in this store. Everyone is so friendly. Heather has been very helpful answering questions on several occasions. Great prices and great deals!!

“Good morning!!!!!!” 🌞😃☀️ Buenos días Bonjour Guten Morgen Buongiorno To whoever may be reading this! At any case wonderful staff always provides exceptional service. (Pssssst don’t tell them but I drive 1hr just to come here) 😁🩵💚 🍃🪾🍁🍂

For a dispensary it’s mediocre. First off product is never great. Truthfully only come here when I’m low on funds and need something cheap and quick, at no point would I consider this quality. To me personally the weed doesn’t even taste great and always is a little too dry. My largest concern is in how they present the product list to people, it is unorganized and cluttered. You have a section at the top that says it’s 20 then a small line to say it’s 25. It’s misleading and honestly intentionally done so. It is messy and looks cheap to be honest with the whiteout and the printed paper, they couldn’t even spring for color ink?! The people are fine but the deception takes away credibility. It’s not hard to use anything in Google or Microsoft suites to make a visually appealing as well as accurate list and marketing for your location. Also why would the manager close an entire till down with still over 2.5 hours to go and it being the end of the work day? Seems like there’s a rush that doesn’t occur here. Quite frankly it’s not worth the adventure of a drive if this is the closest one to you, just go somewhere else.

had a great first experience at surterra! micah greeted me with a smile upon entering. abby made sure i got what i needed in a friendly and efficient manner. will be back again!