Sanctuary Medicinals Woburn

Elsa was a DELIGHT! I am inevitably annoyed maybe 75% of my time stopping to this location but Elsa made my day. She was so kind and personable, she promptly called me up, answered my questions, checked my points without asking. I was there maybe 4 minutes but was so pleasantly surprised at how quickly she was able to help me out. Will go back just for her! There was another associate, I did not get their name but they had long hair and glasses, also very kind and helpful to me in the past visiting this location

Giving 2 stars because I'm a loyal customer and u guys answer the 5stars. What about us loyal customers who have complained and nobody is listening. They make them loose and twisted to much on top and bending. I have a black maple with a futurola cone. This is about the 3rd or 4th time I said this. I also tried contacting them and nothing.

Went here for the first time today and had a genuinely unpleasant experience. I don’t usually leave reviews, and this could have been an off day, but the interaction at the counter was bad enough that it’s worth mentioning. The initial vibe was fine. Doorman and security were friendly, and the space itself was pleasant enough. That changed immediately once I got to the counter. The employee who helped me (tall, glasses, lanky) was curt and unwelcoming from the start. No greeting, just an abrupt request for my order. When he asked if I had an account and I said no, I asked if I could create one. He looked immediately put out, saying he’d “have to enter the information,” as if I’d inconvenienced him by trying to sign up. The transaction was completed with zero acknowledgment. No “have a good day,” no basic courtesy, nothing. I understand people have bad days, and the reviews here are otherwise very positive, so I hope this was an outlier. That said, as someone who already has anxiety around these interactions, the experience was off-putting enough that I won’t be returning. There are too many dispensaries in this area to tolerate service like this, so I’ll be directing friends elsewhere.

Nicole was so friendly and helpful! Not only did she tell me about the bundles she also signed me up for rewards! Ill definitely be back!

Subject: A Loyal Customer Deserves Better I have been coming to your business for years because I trusted the service, the people, and the product. This week that trust was broken. I purchased an ounce of ground flower and within ten minutes I knew something was wrong. The taste was disgusting, moldy, basement like, and not the quality I expected. Out of respect I did not ask for a refund. I asked for a simple exchange. Instead of care I was dismissed. The manager did not listen, did not try to understand, and finally hung up the phone on me. For a loyal customer who has supported your business for years that is not just disappointing, it is disrespectful. Policies matter, but great businesses know that protecting their reputation also means protecting their customers, the ones who come back time after time. It is easy to see when someone abuses returns. But when a regular customer raises a concern once in a blue moon the right response is not to hide behind policy. The right response is to use common sense and respect. That day I was given neither. Instead of leaving reassured I left frustrated, with a sour taste that went far beyond the product itself. I hope this message is taken to heart and not brushed aside. Customer service is never just about rules. It is about relationships. And right now mine with your business feels broken.