Curaleaf Medical Dispensary Carle Place

One of the best dispensaries I’ve dealt with. Very friendly staff and knowledgeable. Always have what you’re looking for and if not They will have something very similar. Fast and convenient to order. Always a pleasure.

Service is quick. The staff is Al way pleasant and helpful. Great variety for my needs

I recently have found Curaleaf to be a really reliable option, but not after my experience today. Like multiple people in the reviews, when I had a defective cartridge, the best they could do was 25 bucks, which doesn’t even cover a third of a cost of the same device (Select All In One Vape). Both the managers seemed to have something against me as they were whispering constantly, shooting me dirty looks, and when I placed an order using some of the store credit they gave me, it took forever to receive and the bearded manager really seemed to be upset about giving me ANY store credit. I thought it’s important to care about the customers, not just the funds. Guess I was wrong. I hope I have a better experience if I return.

The cashier who claimed his name was "Z" was very rude, unprofessional, and disrespectful. (So I place my order on Monday, 12/01/2025 at 7:33PM for pick up on Tuesday, 12/02/2025 9am - 9:30AM. When I placed my order #325652508 my total was $105. I was running late so I got to the store at 10:30AM.) I get to the cashier to pay my $105 balance and "Z" tells me that is incorrect, and that my balance was now $125 due to Curaleaf no longer having the discount (In his words "Cyber Monday") And proceeds to tell me that I had to pick up my order #325652508 on Monday, 12/01/2024 if I wanted to get the discount because Curaleaf has other location that are open pass 7PM. (Which I wasn't aware that I can pick up an order at another location. With me already having a confirmation # from a specific location) He also told me if I had an issue to take it up with corporate, And he couldn't help me. (continued to address me as SR. When I am a Transgender woman and my Pronouns are SHE & HER.) "Z" Needs alot more training and needs to learn how to address and speak to customers. I ended up having to pay the $125 balance. (Now looking at my online account with Curaleaf, It states that I picked up my order on 12/02/2025 at 3:30PM when my receipt says I was at the store at 10:30AM. I also realized that my text message "Is ready for pick up" order confirmation #325652508 Which I received at 8:11AM On 12/02/2025 and my pick up confirmation #393392158 on my receipt dont match. I honestly dont know what "Z" was doing or what was going on with him this morning but again he was very rude, disrespectful, and unprofessional.. He has horrible customer service... (ON ANOTHER NOTE) This is not my first encounter with "Z". One time Curaleaf had a promotion (I believe in September or October) if you spend $100 or more you would get a "Free" pre-roll. I spent over $100 and "Z" tried to charge me for the pre-roll

Fantastic service, amazing people. I've recommended this place to several friends. Edit: Y’all are terrible to loyal customers. I don’t plan to come here anymore. The store has a no return policy on any flower and a 7 day return policy on cartridges. This makes no sense. I regularly buy multiple pods at a time, and I don’t know one person who opens up every package and tests them out to see if they’re functional. I open them as I want to use them like any normal person would (and as the instructions say on most packaging, to not open before using!) I’ve spent thousands of dollars here, and a defective pod over their 7 day policy gives me 50% in store credit back. I asked, and this is the #1 reason I don’t want to buy from here anymore: you can literally buy flower and open it in store, and if it’s moldy they wouldn’t accept it for returns. What? This feels like something corporate should know. Your return policy is wack and makes absolutely no sense. You are selling medication to people. People suffer from seizures, and if I was relying on a defective pod that was past your 7 day return policy, that’s on you guys for not testing out the pod before selling it. There are devices to check the pods to see if they work. I immediately checked the 8 pods I just bought in front of the store, and I found another defective pod. This one doesn’t even connect to the atomizer. You can easily check this without any kind of technology. Returned it right away without a problem. Y’all have like 8 employees standing around, and I’m just one dude with a legitimate complaint, but the manager (or whoever the wannabe tough guy is in the glass office) of the store stood by the door with his arms crossed as if he’s going to do something to me. Alright buddy. You’re doing too much. Overcompensating for something? Dude watched me test every cart outside, arms crossed. Bro you might look like a cop, but you’re not a cop. The employees are still cool dudes, and the environment is chill. Whoever the wannabe tough guy in the glass window office is should work on his body language and etiquette when dealing with a legitimate legal complaint. And the store has to work on its return policy. Open to coming back if the return policy changes. I’ve come here for more than a year, and I actually really like this place and the folks here. Shout out to every person there, except for that dude in the glass office. I know I’m good business though, and you’re going to lose good business over a bad policy (I think I’ve spent well over $3,000 here and you’re gonna lose a good customer over $17.50). Until it changes, I’ll be going to Green Flower Wellness. PS: if you’re going to have a policy on your receipt, you have to stick to it. If you start acting otherwise with a customer, that’ll be considered the new policy going forward with that customer. Y’all exchanged my cart instead of enforcing the no returns after 7 days the first time. And now you’re giving me 50% credit after 7 days the second time. Your policy on a receipt means nothing if you don’t enforce it, the policy you enforce through conduct is what a court would consider your actual return policy. So either stop trying to enforce your policy at all or change it. Because if I wanted to come back and enforce one of the two policies you have already been doing with me through conduct, the only two times I’ve ever made a return, a judge would likely side with me and say you have to give at least 50% credit now, established through conduct. Just saying for whoever owns this store.