THE PLUG

Everyone is so friendly, kind, informative and funny. They are also professional. Customer service is spot on. Keep up the great work South Town crew 🖤💜✌️

Came here today and got a gummy/chocolate box of Max the box says it contains 6 packs of the gummy’s witch it does every other time I both them they were there but today when I get home and go to open them, there’s only two out of the six when I go back to the store and ask them if there’s anything they can do about it they tell me since I left the store, there’s nothing they can do. I’m just upset since I’ve been coming to the store for a while now and never had any problems with the items. I was just surprised they don’t check them before selling them and got upset since I spent 70$ In total and didn’t even get the full item.

Went to buy some glass for a gift and the lady that helped me was amazing and we had great conversations but I went home and noticed it was chipped and not usable. Went back to see if I could get it replaced and was told I couldn’t even tho I bought it like that. They had explained it was their policy which I understand but this messes up honest customers experiences. I has spent $165 on that glass and had to buy another glass and was given 15% off but it only covered taxes. There employees was great but company policy is not right, will not be going back

Overall I have a great experience every time I visit, the employees are very quick to greet you and offer help, and assist with any questions you have. The store is laid out pretty well and clear, and they have a big selection of cool products, including glassware, psychedelic products, and more. But I'd definitely remind everyone who shops there (or anywhere that sells things of these nature) to do their own research about the products you're buying. In general, I wish for everyone who shops there to have as good of an experience as I have had.

I’ve spent hundreds of dollars at this establishment in the last month and thousands over the last year. Every experience is different, I will NEVER shop here again. Some reps are knowledgeable on the products and others act like they’ve never even been in the store before. I walked in today expecting to receive the same service and prices that I’ve grown accustomed to and was completely appalled by the lack of knowledge on products and bulk deals. I walked away from spending $300+ dollars on a bulk deal and will likely never give them my business again. Waste of time coming into this store.