Zips is now Kush21 Sodo

This is my go-to spot! I love the music and the speed at which customers are helped. I’ve me so many great and kind employees but yesterday I was helped with a quickness and professionalism that made me ask her name. Kayla remembered the 3 different brands of vapes I was looking for, and the ranking order of my flavor choices 😂 and she had them out to me in about 60 seconds! Go (now?) Kush21!

Shoutout to the amazing manager (I believe) who helped me today! Kayla was so welcoming, quick, and on top of everything. Super friendly, super efficient, and clearly knows her stuff. This is the kind of customer service that turns a good dispensary into a great one!

Noticed the new signage. Was skeptical walking in but there was a nice lady long hair and glasses who greeted me she was very welcoming. Line was a bit long but then I seen the prices, I can’t be mad at the line if the prices are this good! Left with more then what I came in for!

included are pictures of a door that is never supposed to be left open. it literally says on the door to keep the door closed. this shows how careless they are about their job. the staff are extremely disrespectful. they do not care about customer service. mostly every single time that I come here, I walk in and rather than taking care of the customers that are standing in line, they are sitting around talking and laughing with each other. they will literally finish their conversation with their coworker, laughing and talking about personal matters That have nothing to do with what they are supposed to be doing in their job. This is an email that I sent to them In regards to a terrible experience that I had earlier today: I visited your Sodo location today and purchased two disposable vapes. I get home and open one of them and it does not work at all. I called the store to explain to them about my issue. The person who answered the phone was extremely disrespectful. i believe his name was Terell or Terez he is a light skinned black man with long dreads. I would appreciate a phone call from the stores Top manager. (not just a manager on duty for the day) I would like to speak to one of the higher ups about how rude and disrespectful your staff was to me on the phone. I just wanted to simply explain my issue about the defective product and how inconvenient it is to have to drive all the way back to the store. I am a widow with two kids. my husband was murdered. i don’t have much money but i chose to spend it at your establishment to buy me a disposable. i chose to drive 30 minutes to your store to do business with your company. and i don’t even get two words in before this staff member interrupted me and told me he was busy and did not have time to listen to my problems. I have been a loyal customer for years I don’t go to any other dispensaries, except for this one. I cannot believe someone would be so rude to treat a customer that way. Terrell or Terez whatever his name is should never be allowed to answer the phone. Every single time I come in there I see your staff members laughing talking to each other, ignoring the people who are standing in line so that they can sit there and talk to each other! They are so unprofessional, disrespectful and inconsiderate of people’s time. this is not a proper way to do business. i am extremely hurt and disappointed. EDITED TO ADD THAT THE ONLT BUDTENDERS THAT HAVE BEEN NICE TO ME ARE JEFF AND LEILANI AND ONE OTHER GIRL I FORGOT HER NAME BUT SHE WAS SUPER NICE. i wish so badly i could remember her name.

Realizing I really like the shop, do not enjoy the other customers. Please bring back line spacing and an individual system for the registers. There’s no reason someone who smells weird should be lifting their arm over my head to point something out. Maybe a digital menu or something idk. Anyways - prices are good and the budtenders are nice :) Dre is probably the best, do wish the other team members would stop… trying to have dance parties and focus on getting people out like him.